FAQ
Please use this guide to find answers to any questions that you might have. If you cannot find the help that you are looking for, please feel free to contact us. Each customer is given one-on-one attention and kept current during the entire creative process!
Table of Contents
Customization Personal Photographs Personal Information Processing Shipping Procedures
Customization
I would prefer to use my own poem. Can you incorporate that into my selection?
Yes! We are committed to touching the heart of your loved ones in any way possible.
What if I don't see exactly what I want
on your site?
Please feel free to contact us with any questions or suggestions. The objective of Personalways™ is to "create" memories. We will be happy to consider each request.
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Personal Photographs
Can I provide my photographs in hard copy form?
Yes! If time allows, we will accept photographs in hard copy form.
Send To:
Personalways
P O Box 244
Piedmont, WV 26750
Please include all pertinent order information.
If I provide my photographs in hard copy form; how will they be returned?
Once your order is completed and shipped; your photos will be returned to you at our expense.
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Personal Information
There isn't enough room on the supplied order form for all of my information. How do I get it included with my purchase?
Please feel free to contact us with any additional information. Please be sure to include all necessary reference information.
Why do I have to include personal details?
Personal information, such as names, dates, mailing addresses and photographs are required for personalization purposes only and are strictly confidential.
See our Privacy Statement.
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Processing
How long does processing take?
Normally, orders will be processed and shipped from our facility in Maryland, in as few as 2 weeks up to as long as 6 weeks of receipt of payment and all required
personalization information.
In the event that an item is on backorder, you will be given the option to wait, substitute or receive a full refund of the purchase price including any pre-paid shipping charges.
All orders are handled on a case-by-case basis so that each person's particular needs are met.
Is RUSH processing available?
Yes!
All in-stock items are available for RUSH processing. (RUSH options available during checkout.)
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Shipping Procedures
Can you mail items directly to the recipient?
Yes! If the recipient's mailing address is included with the order; it can be sent directly to them. Gifts cards may be included at your request and include your message.
What return address would be on the envelope or package?
That is entirely up to you. The return address can be left blank, be yours or be that of Personalways™.
Children's "Santa Letters" will have a "North Pole" postmark when ordered by the required date.
When will my order be shipped?
Your order will be shipped immediately after processing.
Is RUSH shipping available?
Yes!
Normally, our items are shipped via US Postal Service Priority Mail. (This is guaranteed shipping anywhere in the US within 2 - 3 days.) However, if you desire quicker shipping we offer expedited shipping via UPS and the US Postal Service at the going rate.
